Reconnecting Printer to New Wifi

[Jess724]

Hello-

i recently got a new WiFi network set up and cannot figure out how to reconnect my HP Envy Pro 6455 to it. My app lists the printer but has it labeled as “unavailable”. I have turned it to setup mode by holding the WiFi button on the back until it glows purple, and tried both adding a new printer and one that has already been connected, but nothing works. It either produces no results at all or searches endlessly. 

Please help! Thank you!

[Hawks_Eye · Accepted solution]

Hi @Jess724 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Step 1:

Restore network default settings on the printer; to do that, press and hold the Wireless button on the back of the printer for five seconds or until the Status light flashes (blue or purple depending on the model).

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Jess724]

This worked for me! Thanks so much!

[Hawks_Eye]

Hi @Jess724 

You are Welcome!

I am delighted to hear it worked and I appreciate all your efforts and patience.

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Hawks_Eye