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‎11-09-2021 12:23 PM

HP Recommended
Product: HP Color LaserJet MFP M180nw
Operating System: macOS 10.15 Catalina

I need the admin password for my HP Color Laser Jet reset. The original was not set by me so I'm unable to adjust any settings through the IP web portal. 

Found this article but it doesn't look like there are any self service solutions for resetting the password.
https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Printer-s-admin-password-re...

1 REPLY 1

‎11-20-2021 12:09 PM

HP Recommended

@MogIT

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, we need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon in the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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