Reset does work

[THodges1]

I tried to reset my printer several times using my iPhone and computer. Each time it tells me that the requires an Ho account ( I have), internet connection (I have) for set up and use. 
 
Each app tells me the printer is ready and when I print it goes back to the error message.

[Nal_NR]

Hi @THodges1,

Welcome to the HP Support Community

Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings and see if that works. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.

Hope this helps! Keep me posted. 

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