Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
3 1 0 0
Message 1 of 2
Flag Post

“Scanner is busy” when trying to print via HP Smart

HP Recommended
HP LaserJet Pro 400 MFP M425dw
Microsoft Windows 7 (64-bit)

Hello everyone,


Today I tried scanning on my Laserjet using HP Smart on my IPhone, but everytime I try it, it says “Scanner is busy”, no matter what I do, I tried to restart the device, tried to restart the router, tried restart the iphone, tried to reinstall the app, tried to restore the factory setting of the device, tried my dad‘s Ipad... Printing funktions though.


Thank you

Level 2
Level 2
37 37 0 0
Message 2 of 2
Flag Post
HP Recommended



Hope you are well,  would you please confirm if its happening the same if you try to make a copy from the printer itself? 

Normally the recommended steps are to factory reset the printer from the printer menu, reconnect it to network, remove the printer icon from the HP Smart by right clicking or selecting the printer options to forget it, then add the printer back on the app and test scanning. 

Make sure the printer and devices are connected to the same network, most recommended 2.4 GHz frequency wifi.  


In case it fails even to make a copy from the printer that may lead to a scanner problem and it would be recommended to take the printer for a hardware inspection with an authorized service provider. 





I am an HP employee
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation