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I am getting this error message when I try to use scanner
”The printer could not connect to web services. The server may be busy or temporarily unavailable. Try again later”
We have tried disconnecting and reconnecting and no good.
It is still printing wirelessly. How can I get a live person on the phone from HP?
@Lorette, Welcome to HP Support Community!
Follow the steps below to isolate and resolve the issue-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Perform the steps from the document HP Printers - Cannot Connect to Web Services.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
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