cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Vanessa2828
New member
1 0 0 0
Message 1 of 1
39
Flag Post

Secured print network

HP Recommended
Smart Tank 515

Hello, my internet Wi-Fi router was changed. When I tried to print a document, the HP Smart app said that the printer is offline. When I tried to access the printer from the Internet access bar it says that the printer's network is secured. I have never put a password on the printer, furthermore, I do not know how. I tried everything but it says that the password is incorrect, hence I cannot connect my printer. Please, if someone has a solution, help me out!

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation