Sent doc to printer the print information shows printer information and it doesn’t print

[Rv49]

I sent document to printer printer information shows on screen. I press print and it comes back printer not found. Hpsmart is online and all printer information is correct…

The document is not printed 

[Garp_senchau]

@Rv49, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Plug the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Let's uninstall the HP Smart app from your smartphone, tablet, or PC.
Restart your smartphone, tablet, or PC.
And re-install the HP Smart app,
Then open the HP Smart app and click on 'Add new printer' and follow the onscreen instructions

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,