Service number for HP was a scammer I feel

[Susan605]

I needed support and they had me give them permission to add a firewall to my computer where they got in a configured data on my computer.  I am sitting on a bill fork $580 dollars that an HP specialist would have done for free.  I do feel violated.

Company:

[Information Removed]

[Dragon-Fur]

@Susan605 

Welcome to the HP English Community --

Unfortunately, yes - you were scammed.

I am sorry that happened to you.

HP Support does not post phone numbers on the Internet.

Neither does HP Support pry into your computer and take a walk-about in your data.

HP Support does not chat-you-up, tell you your computer is full of bugs, and then sell you expensive software you don't want.

True - letting someone into your computer complicated matters --

At the least, there might be monitoring software left on the system.

Worse, your files and pictures on the computer might have been inspected, copied, or used in other ways.

You can (should) certainly report the incident to your bank.

READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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What can we do?

I will forward your concerns to our Moderator team.

Should there be a response, look for a message here before the agent uses other methods to contact you.

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Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

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• Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

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