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Common problems for Connectivity Issues
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Set up wireless hp smart

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I’m trying to set up my new printer. To connect it to my hp smart account and set up the free trial of instant ink it wants me to get a code from a print out. When I request the code it instead prints out a page telling me the WiFi is not connected. So......I check the WiFi and it prints off another page telling me it is connected and even tells me the router that it’s connected to. So I try again, and again it tells me it’s not connected to the internet. I’m loosing the will here..... there is no WiFi wps thing button on my model and I don’t have a laptop or computer here to help with the setting up just iPhone and kindle. Does anyone know how to fix this? I’ve had enough of this printer already. At this rate I’ll be out of ink before before I can resolve this 🤦🏻‍♀️ I’ve been frustratingly trying to sort this for a couple of hours now so any help would be appreciated 



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Hi @KawaiiPanda1987,


I'd like to help!


 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.


Keep me posted. 


And, Welcome to the HP Support Community. 


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