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‎10-06-2021 12:06 PM

HP Recommended
Product: Officejet 6500

I bought an Officejet 6500 all-in-one 710 ten years ago.  It is starting to act up.  Paper feed issues.  Should I replace or repair?

 

1 REPLY 1

‎11-10-2021 11:49 AM

HP Recommended

Hi@MG-811_,

 

 

Welcome to the HP Support Community!

 

I understand that your Printer keeps saying there is paper in the ADF,

 

I suggest you do a Printer Reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

You can also update the Firmware from Here

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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