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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Blondee610
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Since I brought this printer can't register

HP Recommended
Microsoft Windows 10 (32-bit)

Can't set up printer and wifi

1 REPLY 1
Dragon-Fur
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HP Recommended

@Blondee610 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

First, you'll need to know your exact printer model / product number.

How to find...

Finding your Product Name, Product Number, or Serial Number

Reminder:  Never post the serial number or any private information in the Community – we are a public resource.

 

Next,

In many cases, you can connect the printer to you network during the installation of the printer software.

 

 

For example,

  • If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

 

Easy Start Wrapper

  •  Home Page - HP Easy Start >> Open Category Software and Drivers > Topic: Software-Utility > Download and save the current version of the Easy Start wrapper to install your print software

OR

No Easy Start or your model / situation?

Download-Save-Install the Full Feature Software (Printer Software)

 

  • Open your printer Home Page > Support Website  
  • Open Category Software and Drivers
  • Download and Save the printer installation package for the “Full driver

 

Notes:

  • Full Feature Software might have been moved to subcategory Software-Utility
  • The “full driver” installation package might be named  Print and Scan Driver and Accessories

 

Next

  • Navigate to the folder in which you saved the software installation package (likely Downloads)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver
  • After the software is installed, Restart the computer and log in

+++++++++++++++++++++++++++++++++++++++++

Product Registration

 

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

 

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

Reminder: Online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Reminder

Particularly if this is your first HP printer, take the time to read (at least parts of) the User Guide.

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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