Smart Tank Plus 655 - Error 0XC4EB8004 HW_MICCI2_V12

[aludwig]

My printer starts and goes right into displaying a failure after booting.

Therefore it is impossible to factory reset via the menu.

The error message is: 0XC4EB8004 HW_MICCI2_V12

The HW prefix lets me think that this might be a hardware failure.

Obviously I want to try to find a solution though.

For another printer and the same error an HP rep has said that a Semi full reset might help.

https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/0XC4EB8004-HW-MICCI2-V12/m-p/8535...

Please send me the instructions on how to semi full reset this printer. 

Thank you

[Nal_NR]

Hi @aludwig,

Welcome to the HP Support Community. 

I'd like to help!

Since you mentioned that, it's getting difficult to reset the printer, then it could be a hardware issue. 

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!