Smart tank 589 wifi issue

[Raj310]

Hp smart tank 589 was supported by hp smart app. Earlier I was able to print from my mobile .. recently app is not discovering the printer.. any alternative?? Solution 

[Max3Aj]

Hi @Raj310, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If the HP Smart App is no longer discovering your HP Smart Tank 589 All-in-One Printer, try the following troubleshooting steps:

Restart Everything:

• Turn off your printer, phone, and Wi-Fi router.
• Wait for 2-3 minutes and turn them back on.
• Try reconnecting via the HP Smart App.

Ensure Printer is on the Same Network:

• Open the HP Smart App and check if your printer appears in the Recent Devices section.
• If not, make sure your printer and mobile device are connected to the same Wi-Fi network.
• If using dual-band Wi-Fi, connect both to the 2.4 GHz network, as the printer only supports 2.4GHz connection. 

Check Printer Wi-Fi Status:

• Press the Wireless button on the printer to check if Wi-Fi is enabled.
• If blinking, reconnect the printer to Wi-Fi.
• If solid, it's connected, and you may just need to re-add it in the app.

Forget and Re-add Printer in HP Smart App:

• Open HP Smart App → Tap Printers → Select your printer → Tap Forget Printer.
• Restart the app and re-add the printer.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support