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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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So no subscription no print at all ?

HP Recommended
macOS 11.0 Big Sur

Message stating payment card expired update .

The email before this was HP decided I would use 45 sheets a month which is absurd so I didnt renew my card and now my printer wont work .

Does this actually mean that HP control MY printer and the ink I have paid for I have not got access to and the same applies to MY printer ?


This surely  cannot be true 

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HP Recommended



Welcome to the HP Community.


I am sorry you are upset.


What to do?

Remove all the Instant Ink cartridges from the printer.

Purchase and install a new set of HP ink for your printer.


All Instant Ink Cartridges are only provided during an active subscription.

These should be returned to HP for proper disposal. 

(No, HP won't track you down for the cartridges...)


Read your Terms of Service contract for details and Instant Ink Support contact information.


Longer Explanation


No, HP is not controlling your printer.


HP Instant Ink subscription does control access to the Instant Ink Cartridges.

Ink is supplied as part of the Print-by-Page subscription plan.

Instant Ink cartridges are not yours to keep.

HP retains ownership of the cartridges.

After the subscription is terminated - regardless of how that termination is processed -

All the Instant Cartridges will lock and will no longer work in any printer.



All of this and more is explained in the Terms of Service Contract that governs the subscription, the plans, and the cancellation / termination process.


Things that are Instant Ink


Note:   If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink


Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.


Click on FAQ

For example,

  • Read Check to see if your HP printer works with Instant Ink
  • Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)


Need Help?  Contact Support - Options

  1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
  2. Contact >>   HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
  3. The Terms of Service contract provides contact information, usually in the very first section.


READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for


Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK


Instant Ink - Terms of Service - Ireland



Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"



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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation