The error message "Printer offline" appears on the PC

[Simone-1996]

Hello.

For several weeks, I don't been able to print due to an error message that appears on my PC, that saying "Printer offline". The printer is regurarly connected, the Wifi network is recognized correctly by the printer, the network signal strenght is excellent on both the printer and the PC, but the error message appears anyway. Connecting the USB cable doesn't change anything. 

I have tried everything: to consult the HP site, but the indications provided are of no help; to use HP Print and Scan Doctor but no problems are found; to restart the network; to reconfigure the Wifi on both the PC and the printer. None of this works nor is it helpful in solving the problem.

Wouls anyone know how to help me?

Thanks

[Kumar0307]

@Simone-1996, Welcome to the HP Support Community!

I understand you are not able to print from your computer. Let us try these steps:

Restart the wireless router, the printer, and the PC

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

If the issue persists, run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!