The printer cannot print

[Noze60]

I have problems, the printer does not connect to the net. As soon as the installed the installed for a month, suddenly I don't know why, it doesn't connect.
I made the connection procedure several times but it does not connect. Is there a way to reset the printer?
Someone can help me solve the problem. With Standardhp support you cannot.
THANK YOU

[sandytechy20]

@Noze60 

Welcome to the HP support community.

I understand that you are having a connection issue with the printer, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Noze60]

I'm sorry, but I couldn't solve the problem.

I send a report, if from this report you can help me solve, I will be grateful to you.

Tanks

[sandytechy20]

@Noze60 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers