The printer could not be connected to web services.

[mccma]

I have a HP 7640 printer.  I just put in an ink cartridge from Instant Ink.  The printer could not be connected to web services.  What do I do.  It worked before I put the cartridge in.

[Kumar0307]

@mccma, Welcome to the HP Support Community! I’m here to help.

I see that the replacement Instant Ink cartridge is not working. Insert the old ink cartridge and check for the error.

Restart the wireless router, the printer, and the PC

Make sure the printer is connected to the internet.

Perform the steps mentioned in this document - Cannot Connect to Web Services

Also, check your HP Instant Ink account page. Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!