The printer will not connect to any wifi and it is not recognised by any of my devices.

[AbbyBuckle]

This printed worked for 1 day after I bought it. Ever since, it does not connect to wifi and it is not recognised by my laptop or phone. I originally connected it to our home wifi and when searching so that it can connect again, it says there are no networks available even though both phone and laptop will connect. The printer is right next to the router. I have tried all the steps HP advised online, in the app and other people's suggestions and I'm having no luck. It is getting really frustrating now because it is beginning to affect my business. Please someone make this printer work!

[Dragon-Fur]

@AbbyBuckle 

Welcome to the HP Community Forum.

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@AbbyBuckle wrote:

This printed worked for 1 day after I bought it.

Ever since, it does not connect to wifi and it is not recognised by my laptop or phone.

I originally connected it to our home wifi and when searching so that it can connect again, it says there are no networks available even though both phone and laptop will connect.

The printer is right next to the router.

I have tried all the steps HP advised online, in the app and other people's suggestions and I'm having no luck.

It is getting really frustrating now because it is beginning to affect my business. Please someone make this printer work!

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One Week Old Printer

If available as part of the initial Warranty, setup assistance is perhaps available from HP.

Links to contact HP are included at the bottom of this message.

What else?

OK.

It sounds like you unboxed the printer, connected it to a home network, confirmed it works.

If this is the case...

Then, perhaps you moved the printer to a different location and network.

Regardless,

Printer no longer can connect to the network for which it was configured and cannot see the network.

What to do?

Move the printer away from the router a bit - these should be no closer to each other than about three feet (a bit more than a meter).

Set the printer wireless "back to network defaults" and start over to connect the printer to the network.

User Guide

Page 90  Chapter 9 - Solve a problem

and Page 20

What else?

HP Collection of “how-to” videos

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• Use Categories and the search window to narrow the results. 

For example,

Category Printers and All-in-Ones > Networking and Wireless

Category Printers and All-in-Ones > Install, Setup, Drivers

• Select your Video

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