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The printer will not connect to any wifi and it is not recognised by any of my devices.

HP Recommended
Deskjet 2700

This printed worked for 1 day after I bought it. Ever since, it does not connect to wifi and it is not recognised by my laptop or phone. I originally connected it to our home wifi and when searching so that it can connect again, it says there are no networks available even though both phone and laptop will connect. The printer is right next to the router. I have tried all the steps HP advised online, in the app and other people's suggestions and I'm having no luck. It is getting really frustrating now because it is beginning to affect my business. Please someone make this printer work!

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@AbbyBuckle 

 

Welcome to the HP Community Forum.

 


@AbbyBuckle wrote:

This printed worked for 1 day after I bought it.

 

Ever since, it does not connect to wifi and it is not recognised by my laptop or phone.

 

I originally connected it to our home wifi and when searching so that it can connect again, it says there are no networks available even though both phone and laptop will connect.

 

The printer is right next to the router.

 

I have tried all the steps HP advised online, in the app and other people's suggestions and I'm having no luck.

 

It is getting really frustrating now because it is beginning to affect my business. Please someone make this printer work!


 

One Week Old Printer

 

If available as part of the initial Warranty, setup assistance is perhaps available from HP.

Links to contact HP are included at the bottom of this message.

 

What else?

 

OK.

It sounds like you unboxed the printer, connected it to a home network, confirmed it works.

If this is the case...

Then, perhaps you moved the printer to a different location and network.

Regardless,

Printer no longer can connect to the network for which it was configured and cannot see the network.

 

What to do?

 

Move the printer away from the router a bit - these should be no closer to each other than about three feet (a bit more than a meter).

 

Set the printer wireless "back to network defaults" and start over to connect the printer to the network.

 

User Guide

Page 90  Chapter 9 - Solve a problem

and Page 20

 

What else?

 

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and the search window to narrow the results. 

For example,

Category Printers and All-in-Ones > Networking and Wireless

Category Printers and All-in-Ones > Install, Setup, Drivers

  • Select your Video

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminder

HP Phone numbers you find on the Internet have likely been hijacked.

HP Support USA does not post public phone numbers.

 

Many roads lead to HP Support.

 

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

>>> Option - HP Support is on Facebook <<<

HP on Facebook

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check / Product Registration

 

 

  • Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

 

  • Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

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HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

 

HP Support does not publicly post contact numbers.  Please submit your case online

 

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  • Use Device Serial Number to submit the case (do not post private information on the Community).
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  • Consider using HP on Facebook.
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  • HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2700 All-in-One Printer series 

 

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