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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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The wifi for my HP printer is asking for a password - not my household wifi

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I have opened the HP app on my iPad to setup my new printer. The second step says to go to settings and select the HP setting. When I do this it asks me for a password which I do not have. The program will not allow me to go any further in the setup unless this is filled in. I have a ‘HP Envy Pro 6420’.

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@GillianVW, Welcome to HP Support Community!

Could you share the picture of the password screen that appears on your iOS device?


Also if the printer is already connected to the network and has the wireless light on, you do not have to go through the setup process again. Just connect the iPad to the same network as that of the printer and try printing.


Refer to the document HP Printers - Printing from an iPhone, iPad, or iPod Touch for help.


Keep me posted for further assistance.


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