The wifi light on my printer does not come on

[Janniemarais]

Good day The wifi light on my HP Officejet Pro 9013 does not come on and printer shows offline when I want to print

[Nal_NR]

Hi @Janniemarais,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

When the Wi-Fi light on your HP OfficeJet Pro 9013 All-In-One Printer is off and the printer shows as offline, it indicates that the printer is not connected to the Wi-Fi network. Here are the steps to troubleshoot and resolve this issue:

1. Check Printer and Network Status

Restart the Printer:

• Turn off your printer, wait for about 10 seconds, and then turn it back on.
• Check if the Wi-Fi light turns on.

Restart Your Router:

• Turn off your router, wait for about 30 seconds, and then turn it back on.
• Wait for the router to fully restart and check if the printer connects to the Wi-Fi.

Move the Printer Closer to the Router:

• Ensure that the printer is within a reasonable range of your Wi-Fi router.
• Avoid physical obstructions or electronic interference between the printer and the router.

2. Reconnect the Printer to the Wi-Fi Network

Method 1: Using the Printer's Control Panel

Access the Wireless Setup Wizard:

• On the printer’s control panel, press the Wireless button or touch the Wireless icon to open the Wireless menu.
• Select Settings > Wireless Setup Wizard.

Follow the On-Screen Instructions:

• The printer will search for available Wi-Fi networks.
• Select your Wi-Fi network from the list.
• Enter your Wi-Fi password when prompted.

Confirm Connection:

• Once connected, the Wi-Fi light should turn on.
• Print a network configuration page to confirm the connection (usually available in the Wireless menu or through the Information button).

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Janniemarais,

Please find the next set of steps below.

Method 2: Using HP Smart App

Download and Install HP Smart:

• Download the HP Smart app on your smartphone or computer from the HP Smart website or your device’s app store.

Open HP Smart and Add Your Printer:

• Open the HP Smart app.
• Click on the “+” icon or “Add Printer” option.
• Follow the on-screen instructions to set up and connect your printer to the Wi-Fi network.

3. Verify Printer Settings on Your Computer

Set the Printer as Default:

• Open Settings on your computer.
• Go to Devices > Printers & Scanners.
• Select your HP OfficeJet Pro 9013 and click Set as default.

Remove and Re-add the Printer:

• In the Printers & Scanners section, select your printer and click Remove device.
• Click Add a printer or scanner and follow the instructions to re-add your printer.

4. Check Printer and Computer Firewall Settings

1. Firewall Settings:
   • Ensure that your firewall or antivirus software is not blocking the printer software or network connection.

5. Update Printer Firmware

1. Check for Firmware Updates:
   • Go to the HP support website and download any available firmware updates for your printer.
   • Follow the instructions to update the printer firmware.

By following these steps, you should be able to reconnect your HP OfficeJet Pro 9013 All-In-One Printer to your Wi-Fi network and resolve the offline issue. If the problem persists, keep me posted.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.