This is the worst customer service I have experienced. I am returning the printer.

[Rozzie3]

The printer is great but that's where it ends.The service is horrible,challenging,frustrating,disgusting etc..I would never nor my family purchase another HP product again . I wasted 2 hours on the internet with a virtual person who knew nothing. The Internet kept defaulting to ink cartridges and purchase new cartridges. YOU CANNOT SPEAK TO A Living person. It IS DEPLORABLE. This is a brand new printer I purchased and still cannot use it. This CSU dept is like a used car salesperson. Once you buy the product no one wants to speak with you. The person on the recording phone which is a recording only says what she/he is told to recorded. ITs HORRIBLE,HORRIBLE. I would not recommend any HP products because you cannot get help once you purchase. I will be returning the product since you pay for a service that cannot work. I will let Best Buy make sure they would think twice before using you as a vendor. There on line system fails miserably . 

DONOT PURCHASE HP PRODUCTS . Of course there is no Corp address or phone number to call to complain.

[MidnightDriver]

Yup. That's why manufacturers have these boards are here... so technically amateur customers can spend days doing for the company what a knowledgeable tech could do in an hour or two on the phone. 

Seems to me HP ought to be paying us for doing their dirty work- I'm uncertain what my salary works out to hourly, but I'm pretty sure even a well qualified tech would be cheaper!

[sandytechy20]

@Rozzie3

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