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Common problems for Connectivity Issues
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‎11-30-2025 04:14 PM

HP Recommended

Troubleshooting say my printer has a configuration problem,]. How do I fix that?

 

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1 REPLY 1

‎12-04-2025 04:32 AM

HP Recommended

Hi @kjamtx57 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand how frustrating it feels when your Envy 6100e series printer shows a configuration problem even after setup. Let’s go step by step to refresh the connection and clear the error.

 

Step 1: Power reset

  • With the printer turned on, disconnect the power cord from the rear.
  • Unplug the cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the cord back into the wall outlet directly (avoid surge protectors).
  • Reconnect to the printer and power it on.

 

Step 2: Check paper and cartridges

  • Make sure paper is loaded correctly in the tray and the guides are snug.
  • Open the cartridge access door and reseat both cartridges firmly.
  • Close the door and confirm the printer shows “Ready.”

 

Step 3: Reconnect the printer in the HP App

  • Open the HP App on your computer or mobile device.
  • Select “+” to add your printer again.
  • Follow the prompts to connect it to your Wi-Fi.
  • Ensure you enter the correct Wi-Fi name and password.
  • Wait until the wireless light on the printer turns solid blue.

 

Step 4: Update firmware

  • In the HP App, go to Printer Settings > Advanced Settings.
  • Check for firmware updates and install if available.
  • This ensures the printer communicates correctly with your network and cartridges.

 

Step 5: Run a test print

  • From the HP App, select Print a test page.
  • If the page prints successfully, the configuration problem is resolved.

 

Helpful HP Resource

HP Printers - First Time Printer Setup

 

By reseating cartridges, refreshing the power, and reconnecting through the HP App, you give the printer a clean start. Firmware updates often clear lingering configuration errors.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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