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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Srgreene
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Trying to print from my new phone with HP Envy Photo7155

HP Recommended
ENVY Photo 7155
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All the instructions on line refer me to things that I can't find on my printer like the Wi-Fi protected button or the WPS button which my printer doesn't appear to have. The printer worked pretty ok with my old phone, a Samsung Galaxy 8s, the new phone is a Galaxy S21, but I can't get it to connect to my phone. Actually I can't even find the place to enter the password for Wi-Fi, which I know I did with the old one and for some reason the HP Smart app doesn't help me connect, either. Please help. I have spent most of the day trying to work through this and, of course I can't SPEAK to anyone at HP, who could probably fix this mess in minutes.

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Srgreene

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App.

 

Does the Printer connect to any other device?

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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