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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Turned off HP Connected for instant ink. I ended the service and cannot use my printer.

HP Recommended
Office Jet Pro 9025
Microsoft Windows 10 (64-bit)

A while ago our office was acquired by another company.  I have turned off HP Connected for instant ink.  However, now I can't print.  It keeps trying to connect through WiFi even though it's plugged directly into my desktop.  I have turned off the Web setting with no luck.  I'm sure this is something simply but it's eluded me so far.  Any one been through something similar?  I just want to use my hardwired connection for the printer but no go!

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@JoanM51, Welcome to the HP Support Community! I’m here to help.


I understand you are not able to print. Make sure the Instant Ink enrollment has been canceled. Turning off web services will not cancel the subscription. For assistance, refer to - Cancel Your HP Instant Ink Service


Also, use regular HP ink cartridges to print.

After cancellation, Instant Ink cartridges will not work. 


If you do not wish to cancel the subscription, enable web services and connect the printer to the internet to resume printing.


I hope this answers your query. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

I am an HP Employee

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