Turned off Printer (HP Envy Photo 6255) and now will not restart.

[jm38850]

I turned off the printer and it won't turn back on.  The line on the screen goes to the end but then stops and won't continue.

I tried unplugging it and reconnecting it twice, with the same results.

[Nal_NR]

Hi @jm38850,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This looks like a hardware issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

If this does not help, I recommend you contact phone support

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[jm38850]

Thank you Elohi NR. but it turned out that I didn't need it.  When it wouldn't start, I just left it and went on with other things.  Two days later, I turned it on and it started right up.  I hadn't even read your e-mail yet.  But thanksanyway.

[Nal_NR]

Hi @jm38850 

You are welcome! Happy to know that it's working now. Do keep us posted if anything in the future. Take care.