Unable to connect to internet.

[Bertie7801]

I recently bought a Mac, installed the printer, worked fine. Then it wouldn't work anymore. Now I can't install the printer because the message says the printer is not connected to the internet. I've tried all the "help" suggestions available, Apple can't help, internet provider can't help. I just don't know what to do now. I tried shutting everything down. I tried resetting everything I could reset. I tried moving the printer next to the router. Nothing has worked.

[Raj_05]

Hi @Bertie7801,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Deskjet Plus 4152 All-In-One Printer on your Mac. Connectivity issues can be frustrating, but let's try to troubleshoot this step by step.

1. Check Physical Connections:

   • Ensure that the printer is connected to your Mac using a USB cable or through a wired/wireless network.
   • Verify that the printer is powered on and has no error messages on its display.

2. Restart Devices:

   • Turn off your printer, Mac, and router.
   • Wait for a few minutes, then turn on the router, wait for it to fully restart, then turn on the printer and Mac.

3. Reinstall the Printer:

   • Remove the printer from your list of printers on your Mac.
   • Go to "System Preferences" > "Printers & Scanners," select the printer, and click the '-' button to remove it.
   • Reinstall the printer by clicking the '+' button and selecting the printer from the list.

4. Check Printer's Wireless Connection:

   • If you're using a wireless connection, make sure your printer is connected to the same Wi-Fi network as your Mac.
   • Access the printer's settings menu and navigate to the wireless/network settings. Verify the connection.

5. Update Printer Firmware:

   • Check if there are any firmware updates for your printer on the HP support website. Updating the firmware might resolve connectivity issues.

6. Use HP Smart App:

   • Install the HP Smart app on your Mac from the App Store. This app can help with the installation and management of HP printers.

7. Firewall and Security Software:

   • Ensure that your firewall or security software is not blocking the printer's connection. Temporarily disable the firewall or add the printer as an exception.

8. Check Router Settings:

   • Access your router's settings and ensure that it is not blocking the printer's connection. Check if there are any MAC address filtering or other security settings affecting the printer.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support