Unable to connect to wifi

[Timjo]

My Hp6055 will no longer connect to my wifi, tried all suggestions and relaunch using app but just gets to the circle spinning and says try again, however the printer blue light is solid suggesting its connected.

Its only 2 years old and feel it not ready to be binned

[Nal_NR]

Hi @Timjo,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network:

Step 1: Restore the printer to its network defaults.

On the back of the printer, press and hold the Wireless button for 5 seconds. This will put the printer is in the Auto Wireless Connect (AWC) setup mode.

When the printer is in the AWC setup mode, the Edge lighting will glow purple, pulsing from the middle outward, repeating.

Step 2: Connect the printer to the device using the HP Smart app:

1. Uninstall HP Smart App if it is installed. Go to https://123.hp.com/us/en/ from a browser on your phone or computer and install the HP Smart app.

2. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi password of your wireless network. 

3. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.) 

NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported. 

4. Make sure the printer is in the Auto Wireless Connect (AWC) setup mode. When the printer is in the AWC setup mode, the Edge lighting will glow purple, pulsing from the middle outward, repeating. 

5. Open the HP Smart app, and then do one of the following: 

- iOS/Android: On the home screen, tap the Plus icon (+) and then select the printer. If the printer is not in the list, tap Add Printer. Follow the onscreen instructions to add the printer to your network. 

- Windows and macOS: On the home screen, tap the Plus icon and select the printer. If the printer is not found, click or tap Set up a new printer. Follow the onscreen instructions to add the printer to your network.

You may also refer to this document link https://support.hp.com/nz-en/document/ish_1736500-1626554-16

Let me know if this works and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Timjo]

Sorry didn't help but many thanks for the information. It was connected and been in use recently on the same internet and computer but decided it doesn't like it all anymore.

Feels like its terminal

Thanks again

[Nal_NR]

Hi @Timjo ,

You are welcome!

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!