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Common problems for Connectivity Issues
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Locked

‎02-14-2023 11:56 AM

HP Recommended

I've changed internet providers and am unable to connect my printer to my new wifi.

I've tried restoring factory settings by opening the cartridge and pressing down on the power and wifi buttons at the back of the printer with no success (the lights stay the same, and the buttons only seem to go down only a few millimeters - is this normal or are they jammed?).

 

Category:
2 people had the same question
4 REPLIES 4

‎02-14-2023 03:50 PM

HP Recommended

Ok I've managed to restore factory settings, connect to wifi and have printed a Printer Information Page with the tech specs for the printer. I'm now following the set up on the HP Smart app but when I input the password on the Printer Informaiton Page, I get an error message stating it's incorrect. My sign-in session has now been locked. I don't understand what I'm doing wrong.

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‎02-21-2023 08:50 AM

HP Recommended

@LouLou2023 

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎02-21-2023 05:18 PM

HP Recommended

I have the same problem can you help? I have been on phone 3 times trying to get help

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‎02-28-2023 05:44 AM

HP Recommended

@Kelly4510 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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