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I currently use a macbook (macos mojave) and android phone. The printer I have (hp printer deskjet 5275) is connected to the same wifi as my phone but it shows as unavailable on the app. I wonder if this is because the wifi i use is from a hotel. 

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Hi @yameenr1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Yes, hp printers may not work on public networks, like schools, and hotels.  

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



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