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‎05-28-2023 05:46 PM

HP Recommended
Product: hplaserjeyp1102w
Operating System: Microsoft Windows 11

New router installed have downloaded driver for printer. Printer is indicating online wireless Wi-Fi connected have been receiving several different messages. From off-line ready still won't print anything to now receiving a message incompatible tone. All this work before new Fios router. Help

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-28-2023 07:02 PM

HP Recommended

@Frank19281 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎05-28-2023 07:02 PM

HP Recommended

@Frank19281 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-28-2023 07:30 PM

HP Recommended

Thank you for your reply I've read only the first of your two messages. Not computer savvy wanted to thank you before I went to the second one and loss this one. I have tried the site you posted for me that doesn't work the Wi-Fi connection light stays on on the printer as if it is connected. In your message you mentioned something about changing the speed of the router not sure how I would go about doing that. My background is older blue-collar retired worker with a computer. Could be dangerous LOL

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