WI-FI direct - Driver not available

[BigCK25]

I can access my printer through HP Smart but have lost the WiFi direct connection. Now, when I try to add it back, it tells me the driver is unavailable. I am using a HP Elitebook with Windows 11. Problems started after a recent BIOS update. At first, I could print as long as I disconnected and reconnected my wifi on the laptop. However, in trying to troubleshoot the issue, I can no longer connect to it. Although with HP Smart, it works fine.

[BigCK25]

Using an HP OfficeJet Pro 9015e.

[Garp_senchau]

@BigCK25, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To solve the issue of the driver being unavailable for your HP OfficeJet Pro 9015e on an HP EliteBook with Windows 11, follow these steps:

Install or Update the HP Smart App

Download the HP Smart app:

• Microsoft Store

Check for Updates: Ensure your HP Smart app is up-to-date by checking for updates in the Microsoft Store.

Reinstall Printer Drivers Using HP Smart

Prepare for Setup:

• Keep the printer and the computer close to each other and near the Wi-Fi router.
• Ensure Wi-Fi and Bluetooth are enabled on your computer.

Restore Printer Network Settings:

• Touchscreen control panel: Open the Wireless or Setup menu, select Network Setup or Settings, and then select Restore Network Settings.

Set Up Your Printer:

• Open the HP Smart app.
• Click Set Up a New Printer or Add Printer.
• Follow the prompts to complete the setup and driver installation.

Additional Checks Post BIOS Update

Update BIOS Settings:

• Ensure BIOS settings related to network and drivers are correctly configured. Sometimes updates reset specific settings.

Utility and Diagnostics:

Access HP Support Assistant to verify driver status and updates.

HP Support Assistant

Diagnose and Fix Tool:

• Use the embedded Diagnose and Fix tool within HP Smart for troubleshooting.

Reconnect Printer:

• If issues persist, it might be necessary to delete the printer from HP Smart and add it again.

Mobile and Other Device Setup

• Ensure mobile devices used in the process have their location services enabled and HP Smart is allowed to utilize these services.

References:

• HP Smart App Setup

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,