cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
2 1 0 0
Message 1 of 4
118
Flag Post

WIFI CONNECTION PROBLEM

HP Recommended
HP Officejet Pro 8600 e-All-in-One Printer - N911a
Microsoft Windows 10 (64-bit)

Hello,  Recent issue with connecting to my wireless router.  Have tried re-entering WAP with no luck.  Tried rebooting router and again re-entering WAP, no luck.  I have had this printer for about 9 years and have never had any issues.  Could there be a wifi hardware issue?  I am currently tele-working from home and need this printer badly.  Please help!!  Thank you in advance.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
19,321 19,280 840 892
Message 2 of 4
Flag Post
HP Recommended

@JL6OODMAN

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

As I understand you are having connectivity issues on your HP OfficeJet Pro 8600 printer. Don't worry, though, as I have a few steps to help you get through this concern,

 

Hard reset on the printer, router, computer and other devices on the same network.

 

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

  • 1. Press the Power button on the printer to turn it off.
  • 2. Disconnect the power cord from the rear of the printer.
  • 3. Disconnect the power cord from the wireless router.
  • 4. Turn off the computer.
  • 5. Wait for 30 seconds.
  • 6. Reconnect the power cord to the wireless router.
  • 7. Wait for 30 seconds, or until the router is fully on and ready
  • 8. Turn the computer back on.
  • 9. Wait for the computer to reload
  • 10. Reconnect the power cord to the rear of the printer.
  • 11. Turn the printer back on.

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

If the issue persists, I would suggest you try these steps here:

 

Printer Does Not Maintain Wireless Connection - Click here

If the issue still persists, I would recommend you try these steps which should help to resolve the issue:

 

Assign a manual IP and creating a TCP/IP port should resolve printer offline issue.

Watch the video to know how to assign a manual IP on HP Printer: http://hp.care/2cqpl6p   

 

Refer this to create a TCP/IP port: http://hp.care/2dxUJQo

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I believe my issue has to do with the IP Address associated with the printer.  If I click the WiFi icon on the printer's control panel it states, "IP: NO LINK".  Could this be the issue?  How can I resolve?

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
19,321 19,280 840 892
Message 4 of 4
Flag Post
HP Recommended

@JL6OODMAN

Thank you for posting back. 

 

 Have you tried assigning manual IP address?

 

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation