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‎11-04-2024 02:39 PM

HP Recommended
Product: HP DeskJet 2755 All-in-One Printer

We recently had to change our router. Now we cannot connect to the new wifi. Help!!!

Category:
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1 REPLY 1

‎11-06-2024 04:00 AM

HP Recommended

Hi @FRUSTRATEDTOMAX,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Refer to the documents below and follow the instructions. 

 

HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

 

Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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