Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 1
Flag Post

WPA-2 Personal Wifi not detected by my LaserJet Pro MFP M377

HP Recommended
LaserJet Pro MFP M377
macOS 10.15 Catalina

I've been trying to tighten up my security settings at home. One thing I've done is change my router settings to a WPA-2 Personal. All my devices including MacBooks, iPhones, iPads, cable and even my PS5 has connected with no issue. However, my HP Laser Jet Pro MFP M377 will only show my network if I set my router to WPA (using the most insecure WEP tech), then the printer will "see" and connect to the wifi.


Once I change it back to a more secure WPA-2 Personal, it doesn't identify my network in the option to "select the network". I've updated the printer's firmware today. In the pic below, my network name is "Train" as is simply missing despite many refreshes.



I've even tried using HP Easy start but the application will not see the printer as its not on the network.



I'm using a MacBook with latest Mac OS and IOS versions. The router is Netgear Orbi Whole Home TriBar Wifi 6 Mesh System (RBK 853). 



PLEASE HELP. I must be doing something wrong as this is requiring me to have the most insecure network around and will not connect to a wireless security technology that was released in 2004 (17 years ago). I must be doing something around.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation