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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-06-2021 07:18 AM

HP Recommended
Product: Colour Laserjet E77830 / E87650
Operating System: Microsoft Windows 10 (64-bit)

I have 60 odd computers printing to a group of 7 of the above printers and it is just requiring constant support intervention. It is an absolute nightmare.

A printer reseller came and installed these and set up all the PCs to print to them using WSD. The printers have random hex names and the driver names were changed manually in the driver properties on each PC to reflect the true location of each printer. 

This works until a printer is shut down and restarted (which unfortunately has to be done quite frequently as they just keep throwing error messages due to various mechanical / firmware? / internal printer issues requiring printer restart). As a result of each printer cold restart, a new WSD ID appears to be assigned to the printer, and all the clients set up to print to this printer can now no longer find it, until this is manually fixed on each affected PC. Plug and play where are you??!? Yes, it is simple to delete the driver and reinstall it from the list of printers but it is a completely idiotic setup.

Since the printers are all on fixed IPv4 addresses, one would think that changing each PC driver port from WSD to TCP/IP should do the job but not so, the HP drivers have their own ideas - this action results in two printer devices being automatically created, one non functional and the other functional. Deleting any one of them results in non functional chaos.

Installing a downloaded driver has the same result, it again defaults to WSD despite being told the IPv4 address.

To top it all off, users are constantly complaining about sending print jobs to the printers that simply do not show up in their job storage to be printed.

What is the HP recommended configuration for my scenario? Can I get rid of WSD while retaining the possibility to search for printers, and can those printers be assigned realistic names?

There is very limited broadband bandwidth, ruling out things like cloud print.

Any suggestions would be greatly appreciated

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