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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Recommended
HP Recommended
Hello @Anastasiahhhhh .
First reset the printer to its network defaults:
Press the Wireless Connection( 
) button and the Cancel ( X ) button on the printer control panel at the same time and hold them down for three seconds.
Then connect your printer to the wireless network:
More info:
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
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HP Recommended
HP Recommended
If you did it for 3 seconds, then do it now for 5 seconds.
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
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