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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
LKennedy400
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Web services light blinking - white. Printer will not connect to internet.

HP Recommended
HP Deskjet 3720
Microsoft Windows 10 (64-bit)

Please help, the web services light is flashing white.  I cannot print.  I have tried uninstalling and reinstalling printer.  Nothing works.   Blue wireless  light on and ok.

Error message saying more than one access point/wireless router has been found that matches your wireless network name.  If this is not intended your HP printer may connect to the wrong wireless network name.  

 

If this is the problem, I don't know how to fix this.

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ShlomiL
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HP Recommended

Hi,

You would need to contact your router service provider and ask to set a unique SSID for each access point, making sure that the main router have a unique SSID, any access point or repeater need to have a unique name, then make sure the printer is connected to the main router and web services connectivity should be allowed, such an alert by a wireless test report indicates that multiple access points use the same SSID, therefore the printer connected to another access point than the main router and a proper connection to the internet is not being allowed for the printer as a result.

 

Also, please make sure your printer firmware is up to date:

https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Shlomi



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