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‎07-11-2024 12:09 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 11

I cannot connect to Web Services. Is it because I have one non HP printer cartridge in my printer?

Category:
1 REPLY 1

‎07-13-2024 01:47 PM

HP Recommended

Hi @Ella6720,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Using a non-HP cartridge can sometimes affect printer functionality, including web services. Here are some steps to troubleshoot the connection issue:

1. Check Cartridge Status

  • Verify Cartridges: Ensure that all cartridges are properly installed and recognized by the printer. Sometimes, a non-HP cartridge can cause compatibility issues.

2. Update Printer Firmware

  • Check for Updates: Make sure your printer’s firmware is up to date. You can find updates on the HP support website.

3. Reset Web Services

  • Reset Web Services: Go to your printer’s control panel, find the web services or setup menu, and try resetting or re-enabling web services.

4. Network Connection

  • Verify Network Connection: Ensure your printer is connected to the same Wi-Fi network as your computer or mobile device.

5. HP Smart App

  • Use the HP Smart App: Open the HP Smart app and check if you can connect to web services from there. It can also help diagnose any issues.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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