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Message 1 of 10
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When trying to sign in to HP Smart get "INVALID_GRANT" , "SAZ110002 State parameter duplicate".

HP Recommended
HP Officejet 6958
Chrome OS

I would like to use the scan and fax functions on my printer but cannot get access to these functions without HP Smart.

When trying to sign in to HP Smart I get "INVALID_GRANT" , "SAZ110002 State parameter duplicate" error page.

 

Thanks for your help.

9 REPLIES 9
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HP Support Agent
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Message 2 of 10
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HP Recommended

@Chester17 A few alternatives:

 here's what you need to know:

 

Use Google Cloud Print or HP Print for Chrome to print from your Chromebook. You do not need to download any drivers or software from the HP website or Google to print with your Chromebook.

 

Step 1: Determine your printer connection type

Printing methods differ depending on whether your printer is connected with a USB cable or to the same wireless network as your Chromebook.

  • USB connection: The HP Print for Chrome app supports printing through the Chrome browser to USB connected printers. Simply connect the USB cable, install HP Print for Chrome (in English), and then follow the onscreen instructions to enable the app. Go to Printing with the HP Print for Chrome App for detailed steps and answers to frequently asked questions.

  • Wireless network connection: The HP Print for Chrome app supports printing through the Chrome browser over a local wireless network. Or continue with these steps to print over a local network or remotely with Google Cloud Print.

Step 2: Determine your HP printer type

The steps to set up and register your printer for Google Cloud Print are different depending on whether your printer is a Google Cloud Print Ready printer, an HP ePrint printer, or a non-HP ePrint printer.

If you know already your printer type, skip to the next step to Register your printer with Google Cloud Print.

Look for a Google Cloud Print logo, an HP ePrint logo, or an HP ePrint button or icon  on your printer control panel. If the control panel does not have a logo, button, or icon, navigate to the Network Setup or Wireless Settings menu to locate the Web Services menu.

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

P.S: Welcome to HP Community 😉

 

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck

Riddle_Decipher
I am an HP Employee

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Message 3 of 10
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HP Recommended

the issue isnt printing-- it's with scanning.

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Message 4 of 10
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HP Recommended

I am having the same issue- exactly the same response. its when your trying to log into the HP account through the HP smart app on chromebook. it redirects you to a webpage and gives this error message. I havent been able to use my printer for a week because i cannot even logon to my HP account.

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Message 5 of 10
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HP Recommended

@Sara52

 

It seems like there is an issue with the HP Smart app and the web services are affected. However, you may scan using the Webscan option on your Chromebook. Kindly follow the steps mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Hi! I found this to work: Just install Chrome for Android on your Chromebook, and when you go to the HP app to sign in, it will ask you which browser you want to use, and you should choose the Android one. Then it will work perfectly. You can then go ahead and uninstall Chrome for Android.

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@silverrow That's awesome, I'm glad it worked, thanks for sharing that with us,

That said, if you ever need anything else, we'll be right here and happy to help, take care and have an awesome day, ahead.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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I'm on a Chromebook And I get this message when I try to load the HP Smart App and open an account or or login to my account.

Anyone know how to fix this?

Barban138

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@barban138 Please try the solution I posted above. It worked perfectly for me. 

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I had this same problem on my Pixelbook but was unable to install Chrome for Android on my device.  Instead I was able to install Chrome Dev, and the solution worked for me using Google Dev.

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