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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Maccy11
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Why does my HP Desk Jet 2720 keep going offline ?

HP Recommended
HP Desk Jet 2720 Wireless Printer
Microsoft Windows 10 (32-bit)

HP Desk Jet 2720 Wireless Printer.

Keeps going offline Happening for past three days running and only two weeks old.

Having to reinstall every time to get online.

What a PAIN !!! HELP.

1 REPLY 1
Echo_Lake
HP Support Agent
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@Maccy11

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Make sure your computer is connected to your wireless network.

  2. On your computer, download and install the HP Smart app (in English) from the Microsoft store.

  3. Turn on the printer.

  4. If the printer is in sleep mode, press the Cancel button on the control panel.

  5. Reset the printer network settings.

    Any network settings on the printer are now reset. Your printer remains in setup mode for 2 hours.

  6. Press and hold the Wireless button on the back of the printer for five seconds until the Edge lighting flashes purple. It might take several attempts before the lighting flashes.

  7. On your computer, open HP Smart, and then click the Printer icon .

  8. Click Set Up a New Printer, and then click Continue.

    HP Smart searches for printers on your wireless network.

  9. Select your printer, and then click Continue.

  10. When prompted, type the WEP or WPA key (network password).

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

  11. After the printer connects to your wireless network, click Continue, and then click Exit Setup.

    Once the printer is connected, the blue Wireless light stops blinking and remains on.

Hope this helps! Keep me posted for further assistance.
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ECHO_LAKE
I am an HP Employee

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