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Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center

Common problems for Connectivity Issues

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Wi-fi Problem 5 GHz

HP Recommended

Product: HP Color Laserjet Pro M255dw

Operating System: Microsoft Windows 10 (64-bit)

My new HP Color Laserjet Pro M255dw (7KW64A) doesn't work under Aruba/HPe Wi-Fi (AP-505, IAP-215 under mesh) 5 GHz. The network use channel 149 (EU/Europe), but the printer means channel 151 is the right one. Network use WPA2-PSK. Printer is authenticated, but never gets an IP address. Networks contains 10 more Wi-Fi-clients with no problems.

I can change for testing the access points to manufacter AVM. Here the printer works under 5 GHz.

Aruba is HP(e). The printer ist HP ... 😞

We use the highest firmware (printer) and OS (access points).

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