• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-16-2021 04:58 AM

HP Recommended
Product: HP Color Laserjet Pro M255dw
Operating System: Microsoft Windows 10 (64-bit)

My new HP Color Laserjet Pro M255dw (7KW64A) doesn't work under Aruba/HPe Wi-Fi (AP-505, IAP-215 under mesh) 5 GHz. The network use channel 149 (EU/Europe), but the printer means channel 151 is the right one. Network use WPA2-PSK. Printer is authenticated, but never gets an IP address. Networks contains 10 more Wi-Fi-clients with no problems.

 

I can change for testing the access points to manufacter AVM. Here the printer works under 5 GHz.

 

Aruba is HP(e). The printer ist HP ... 😞

 

We use the highest firmware (printer) and OS (access points).

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.