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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
HRuiz
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WiFi Connectivity Issues

HP Recommended
OfficeJet 8720
macOS 10.13 High Sierra

My printer is offline and I can't get it back online. I've rebooted the printer, I've unplugged and rebooted the gateway, but nothing is working. The Print and Scan Doctor that's in the Forum is for Windows based products, so I am at a loss as to how to fix this. Can someone please help?  Thanks so much!

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Kumar0307
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Message 2 of 5
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@HRuiz, Welcome to the HP Support Community!

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

  • Make sure the printer and the MAC are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Perform a ping test to check the connectivity

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
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HRuiz
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Hi, sorry for the delay in responding. It took me forever to figure out how to access responses to my inquiry. I will try these steps and let you know something as soon as possible.

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WS1616
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AT MY AGE (83) I AM AFRAID THAT I NEED MORE PERSONAL HELP

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Riddle_Decipher
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@HRuiz That's quite alright, please take your time and let us know if you need anything else,

Good luck!

Riddle_Decipher
I am an HP Employee

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