• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎08-28-2024 08:45 AM

HP Recommended
Product: HP DeskJet 3636 All-in-One Printer

Help! I have new WIFi and can’t connect printer to it. 

Category:
1 REPLY 1

‎08-30-2024 02:56 AM

HP Recommended

Hi @Sunnygill,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with Wifi connectivity.

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Connect a printer that does not have a touchscreen

For printers with buttons only, use Wi-Fi Protected Setup (WPS), the HP Smart app, or connection options from the printer homepage.

If one method does not work, try another method. Click here

 

You may also refer to the documents below for further assistance. 

 

HP printer setup (Wi-Fi network)

Troubleshoot a Wi-Fi connection to an HP printer

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.