Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 2
Flag Post


WiFi not working on a 9018 printer

HP Recommended
OfficeJet Pro 9018
macOS 10.15 Catalina

For some odd reason, the WiFi on my printer stopped working.  It had been working for 4 months and then, for no reason I could determine, it went off-line.  I've tried many ways to get it going again including unplugging it, going through every menu, consulting any web page I could find discussing the issue.  I keep on getting this message, "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."  That's me and I have no idea what's going on.

HP Support Agent
HP Support Agent
17,120 17,119 1,146 1,360
Message 2 of 2
Flag Post
HP Recommended

@DavidSYR, Welcome to the HP Support Community!


We will have to perform a factory reset on the printer to resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation