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‎02-19-2021 06:06 PM - edited ‎02-19-2021 06:07 PM

HP Recommended
Product: Desk Jet 3830

Hi there my printer are conected with the same network as my phone. I ve been printing all this while without any issue. 

Today suddenly I cant print. Already reset my phone and and home wifi. But still cant print. Smart Scan are not connected to printer. And when I want to search it cant search the printer to reconnect. 

Category:
1 REPLY 1

‎02-23-2021 09:52 AM

HP Recommended

@Sugumaaran

 

I reviewed your post and I understand that the printer is not connecting to the router.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you printing only from your phone? If yes, then I recommend you uninstall the HP Smart App from your phone and then reinstall it and check if it helps.

 

If no then make sure your computer/phone and the printer connected to the same network.

 

If you continue facing the issue, then run the HP print and scan doctor and it will automatically find and fix the wireless issue.

 

Download HP Print and Scan Doctor and run the program.

 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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