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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Redmamabug
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Wifi connection issue

HP Recommended
Hp m28w laserjet
Microsoft Windows 10 (64-bit)

I had to get a new router and ever since have been unable to get my printer back online. I've tried turning off, turning the router off, praying the blue wifi, plugging in the USB to the laptop and reloading the driver, plugging USB into router... 

Help

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @Redmamabug,

 

I'd like to help!

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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