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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Re: Wifi connection keeps dropping
Create an account on the HP Community to personalize your profile and ask a question
04-04-2021 07:10 PM
The printer is brand new, installed yesterday, and today it has dropped the wifi connection several times. I press the WPS button on the router, and punch retry on the printer, and it will reconnect, but it is a pain to keep doing this several times a day, but I need to keep it connected.
Solved! Go to Solution.
Accepted Solutions
04-12-2021 02:32 PM
Thanks for correcting, I have edited my post and mentioned different troubleshooting steps in my previous post.
Try those steps and let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee
04-08-2021 11:45 AM - edited 04-12-2021 02:32 PM
Welcome to the HP support community.
Restore the printer to the original network settings
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Setup). 2. Touch Network Setup.
3. Touch Restore Network Settings.
Use the Wireless Setup Wizard from the printer control panel display to connect the printer to Wi-Fi connection again.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch ( Settings ).
3. Touch Wireless Settings
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.
Update the printer firmware
Here are the steps:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
04-12-2021 02:32 PM
Thanks for correcting, I have edited my post and mentioned different troubleshooting steps in my previous post.
Try those steps and let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee
04-13-2021 07:17 AM
Good to know that issue is resolved.
Feel free to contact us in the future if you need any assistance.
Cheers.
Sandytechy20
I am an HP Employee
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