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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
WineQueen
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Solved!

Wifi connection keeps dropping

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HP Envy Photo 7155
macOS 10.15 Catalina

The printer is brand new, installed yesterday, and today it has dropped the wifi connection several times. I press the WPS button on the router, and punch retry on the printer, and it will reconnect, but it is a pain to keep doing this several times a day, but I need to keep it connected.

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sandytechy20
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@WineQueen

 

Welcome to the HP support community.

 

Restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Setup). 2. Touch Network Setup.

3. Touch Restore Network Settings.

 

Use the Wireless Setup Wizard from the printer control panel display to connect the printer to Wi-Fi connection again.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ).

3. Touch Wireless Settings

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the display instructions to complete the setup.

 

Update the printer firmware

Here are the steps:- Click here

 

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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WineQueen
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First of all, I am on a Mac - HP Print and Scan Doctor does not apply.

I am not getting an error message other than it says it cannot find the wifi

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sandytechy20
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@WineQueen


Thanks for correcting, I have edited my post and mentioned different troubleshooting steps in my previous post.

Try those steps and let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

WineQueen
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Worked like a charm! Thank You!

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sandytechy20
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@WineQueen

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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