Wifi connection to printer

[ErinnO]

I cna't get my HPENVY 5540 to connect to my wifi network on my phone or mac.  It was connected until i lost interenet connection a few months back .  Comcast got my internet working again, but i used to have 2 networks. Erin and Erinn2 Now the only network i have is Erinn 2 and the printer can't find it.  Help?

[Nal_NR]

Hi @ErinnO,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

What is the current version of OS installed currently on Phones and Mac?

Meanwhile, Use the network or wireless settings on the printer touchscreen to connect it to your Wi-Fi network.

Connect the printer to the Wi-Fi network (printers with a touchscreen)

Use the Wireless Setup Wizard from the printer control panel to connect the printer to your Wi-Fi network.

Place the printer near the network router.

Make sure paper is loaded into the input tray, and then turn on the printer.

From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.

From the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard.

Select your network, and then enter the password.

NOTE:

If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

Print a Wireless Network Test Report

Print a wireless report to find information about your printer network connection or to identify connection issues.

On the printer, open the Wireless, Network Settings, or Setup menu to locate and print the Wireless Network Test report.

Review the information on the report or follow any instructions provided to troubleshoot Wi-Fi connectivity problems.

You may also refer to this document. 

Update the firmware by selecting your current OS. Click here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @ErinnO,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

What is the current version of OS installed currently on Phones and Mac?

Meanwhile, Use the network or wireless settings on the printer touchscreen to connect it to your Wi-Fi network.

Connect the printer to the Wi-Fi network (printers with a touchscreen)

Use the Wireless Setup Wizard from the printer control panel to connect the printer to your Wi-Fi network.

Place the printer near the network router.

Make sure paper is loaded into the input tray, and then turn on the printer.

From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.

From the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard.

Select your network, and then enter the password.

NOTE:

If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

Print a Wireless Network Test Report

Print a wireless report to find information about your printer network connection or to identify connection issues.

On the printer, open the Wireless, Network Settings, or Setup menu to locate and print the Wireless Network Test report.

Review the information on the report or follow any instructions provided to troubleshoot Wi-Fi connectivity problems.

You may also refer to this document. 

Update the firmware by selecting your current OS. Click here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!